Frequently Asked Questions (FAQ)

Answers to the most common questions about shopping at Lemon Shop—from orders and shipping to returns, payments, and our affiliate program.

Lemon Shop is a growing e-commerce marketplace for affordable, high-quality fashion. Enjoy trendy designs, Cash on Delivery (COD), and responsive 24×7 support.

Click the Account/Login section and sign up. Direct link: account.lemonshop.in.

No, you can checkout as a guest. However, ordering with an account helps us track your order and contact you for updates and support more easily.

Select your product, choose size/variant, click Add to Cart or Buy Now, enter your details, and complete payment.

We accept UPI, Bank Transfer, Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD). All methods are secure.

Log in at account.lemonshop.in and open My Orders to view live tracking details.

You can modify or cancel before dispatch. After dispatch, please wait for delivery and then request an exchange/return as per our policy.

Free shipping on orders above ₹500. Standard shipping fee of ₹20 applies below ₹500.

Typically under 7 days. During festivals, severe weather, or logistics issues, there may be delays.

Yes, we also support exports. For international orders, please contact us at +91 9821962437 for assistance.

Please contact support right away (WhatsApp/Instagram/Call). We recommend recording an unboxing video as proof for damaged items. We will replace or refund as per policy.

Read the full policy here: lemonshop.in/pages/return-and-refund.

Go to your Account > Orders and click Return. If you can’t find it, reach support here: lemonshop.in/pages/contact.

Once we receive your package and it passes QC, refunds are processed within 2 business days to the original method or store credit (as applicable).

Yes. You may request an exchange (e.g., wrong size) within the policy window. No extra charge for the item—₹20 shipping fee applies.

Yes. All products are original and brand new. If any product issue is found, contact us—we’ll resolve it with a refund or replacement as per policy.

Size guides are available for many items (not all). Check the product page—if a guide is available, it appears near the size selector.

Please record an unboxing video showing the issue and contact support. We’ll arrange a return/replacement or refund per policy.

Sign up/login at lemonshop.goaffpro.com. After verification, access your dashboard to see earnings, referrals, orders, commissions, and more. You’ll also receive a personalized referral link—earn up to 40% of total order profit from qualified sales.

Apply the code at checkout. Affiliates may share exclusive codes—each valid use credits commission to the affiliate.

Yes. Bulk discounts are handled case-by-case. Please contact our support team with your requirements: lemonshop.in/pages/contact.

Yes. We use trusted gateways and industry-standard encryption (e.g., card network protections such as Visa) to keep your payments safe.

See our Privacy Policy for details: lemonshop.in/pages/copy-of-return-and-refund.

Not yet—our app is coming soon. Meanwhile, the website works great on mobile.

Visit our Contact page: lemonshop.in/pages/contact. You can also reach us via WhatsApp/Instagram as listed there.